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walid abdo, HSM Dispatch

walid abdo

HSM Dispatch

Emirates Steel

Location
Egypt - Alexandria
Education
Bachelor's degree, بكالوريوس نظم ومعلومات ادارية
Experience
3 years, 5 Months

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Work Experience

Total years of experience :3 years, 5 Months

HSM Dispatch at Emirates Steel
  • United Arab Emirates - Abu Dhabi
  • March 2015 to June 2015

 Scan the materials
 Using SAP to save the materials info
 Update the materials in SAP
 Regulate the sale between the customer and the company's process

Help desk at Emethanex
  • Egypt - Damietta
  • October 2011 to January 2013

 Network & Software/Hardware troubleshooting
 Troubleshooting of Win XP, Win7 with Clients.
 Configuring & troubleshoot HP, Xerox printers.
 Network & Software/Hardware troubleshooting.
 Installing of Windows 2003/2008 Server.
 Installation of DHCP, Installation of Network printers,
 Remote Desktop connection over LAN in Win XP, win7.
 Troubleshooting of Win XP, Win7 with Clients.
 Installation of Various Operating Systems e.g.
 Windows XP/win 7/win 2008 /2003.
 Installation of Active Directory in Win 2003/2008 Server
 Backup & restore Win xp/Win 7/Win 2003/Win2008
 Configuring & troubleshoot HP, Xerox printers
 Configuring & Troubleshooting of desktop environment.
 Configuring & Maintaining LAN, WAN

Customer Service at D-Link
  • Egypt - Alexandria
  • August 2009 to April 2011

 Communicated directly with customers by phone, electronically or face to face.
 Provided customers with technical support using maintenance procedures created with company products.
 Wrote and kept accurate records of discussions and correspondence with customers.
 Managed and supervised a team of customer services representatives.
 Provided customer service team with feedback.
 Met with other team managers to discuss possible improvements in customer service and company’s products.
 Trained and coached team members to deliver a high standard of customer service.
 Learned about products and services and kept up to date with changes.
 Kept ahead of technology developments by attending professional courses.
 Language Skills - excellent communication skills with a friendly and professional manner
 Actively greeting customers and maintaining a level of conversation

Education

Bachelor's degree, بكالوريوس نظم ومعلومات ادارية
  • at معهد ابو قير نظم ومعلومات
  • May 2009

Specialties & Skills

Backup
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Installation
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Administration
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System Administration
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Printers
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ISA Server 2006
+Endorse 0
Microsoft Exchange Server
+Endorse 0
Windows Server 2008
+Endorse 0
Windows Server Security
+Endorse 0

Languages

English
Expert
French
Intermediate

Training and Certifications

Presentation skills (Training)
Training Institute:
American cultural center – Alexandria
Date Attended:
September 2010
Duration:
12 hours
Stress management (Training)
Training Institute:
American cultural center
Date Attended:
October 2010
Duration:
18 hours
Communications skills (Training)
Training Institute:
American cultural center
Date Attended:
July 2009
Duration:
28 hours
Systems Security Certified Practitioner (Training)
Training Institute:
New horizons
Date Attended:
December 2010
Microsoft Certified IT Professional (Training)
Training Institute:
New horizons
Date Attended:
October 2009
Microsoft Exchange Server (Training)
Training Institute:
New horizons
Date Attended:
October 2010
Microsoft ISA Server 2006 (Training)
Training Institute:
New horizons
Date Attended:
July 2010